FAQ

We have put together a list of frequently asked questions and answers below. Hopefully you will find the answer to any questions here, but if not, please do not hesitate to email us on enquries@howsondesigninteriors.co.uk

 


 

When will I receive my order?

Please visit our delivery and returns page for information on shipping costs, delivery times and our returns address. Estimated delivery times are stated on each product. You will receive a tracking link from the courier once your order has been dispatched from our warehouse.

 


 

Can I track my order?

You can view the status of your order from the My Account page by clicking ‘My Orders’.

Pending or Processing – your order has been accepted and our fulfilment team will be sending it out asap.

Complete – your order has been shipped and you will receive a tracking link from our courier once it has been scanned at their depot.*

*Please note only standard delivery orders will receive this. Small items sent using Royal Mail (samples, cards) will not receive a tracking link.

 


 

How can I reset my password?

From the My Account Login page click on ‘Forgotten your Password?’ and enter your email address. If we have an account registered with that email address, you will then receive a link via email with instructions on how to reset your password.

 


 

Do you offer a curtain and blind making service?

Yes, we offer a bespoke curtain and blind make up service. Please visit our services page for full details.

 


 

Do you offer an interior design service?

Yes, we will be happy to help create an interior design scheme for your home. We can provide a home measuring service for curtains and blinds as well as a full design service including beautiful wallpaper, bespoke cushions, furniture, and accessories. For more information visit our Consultancy page.

 


 

Do you sell Gift Cards?

Yes, you can buy Gift Cards online. We offer a physical Gift Card you can receive in the post.

 


 

How secure are my details?

At Howson Design we are committed to maintaining your privacy.

Click here to view our privacy policy statement

If we make changes to this policy, we will notify you by updating this statement on our website.

 


 

Who is Katy Raywood?

Read all about Katy and the inspiration behind the brand on our About Us section of the website.

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